The Declutters is a peer-to-peer marketplace connecting private individuals in the Republic of Cyprus. For the purposes of GDPR, we act as the data controller for personal data processed through the platform.

Contact: info@thedeclutters.com

Information you provide

Name, email address, phone number, delivery address, account login details, order and transaction information, and any messages or support requests.

Automatically collected

IP address, device and browser type, and basic usage data to maintain security and improve the platform.

Payment information

Payments are processed by Stripe. We do not store card details — we only receive limited transaction data such as payment status and reference.

We process data based on contractual necessity and legitimate interests to: manage accounts, process orders and payments, facilitate shipping, enable transaction communication, provide support, prevent fraud, comply with legal obligations, and improve the platform.

Between buyers and sellers

Relevant contact details (name, phone, delivery address) may be shared between buyer and seller solely for shipping and order fulfilment. This information is not publicly visible and must not be used for any other purpose.

Service providers

We share data only with trusted providers necessary to operate the platform: Stripe (payments), BoxNow (shipping), and our hosting and email services. All operate under appropriate data protection obligations.

Legal obligations

We may disclose data where required by law or regulatory authorities.

We use cookies to keep users logged in, enable core marketplace functionality, remember preferences, and analyse basic usage. You can manage cookies through your browser settings.

We retain personal data only as long as necessary to provide our services, comply with legal and tax obligations, and resolve disputes. Transaction data may be retained for up to 7 years as required by law.

Under GDPR you have the right to access, correct, delete, restrict, or port your data, and to object to processing or withdraw consent where applicable. To exercise your rights contact us at info@thedeclutters.com. We may need to verify your identity.

The Declutters is intended for users aged 18 and over. We do not knowingly collect data from individuals under 18.

We use SSL encryption, secure hosting, and restricted data access to protect your information. Users are responsible for keeping their login credentials secure.

Data is primarily processed within the EU. Where transfers outside the EU occur, appropriate safeguards are applied in line with GDPR.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.